Active+ & Little Monkeys Company Policies

1. Who we are

We are LDA Leisure (Holdings) Limited, trading as Active Plus, registered in England & Wales (company number: 10235483). Our registered office is at Active Plus, Harpings Road, Hull, HU5 4JF.

For any privacy-related questions, you can contact us at info@active-plus.uk.

2. Information we collect

We may collect and process the following information:

• Contact details (name, email address, phone number, postal address) when you enquire, book, or complete our contact form.
• Booking information such as dates, activities, and payment details (processed securely through our payment providers).
• Technical data including cookies, IP address, browser type, and analytics data.
• Marketing preferences if you sign up for updates or promotions.

3. How we use your information

We use your information to:

• Process bookings and provide our services.
• Respond to enquiries submitted via our contact form.
• Improve our website through analytics and usage data.
• Send you service or marketing communications (if you have opted in).

We will not sell your data to third parties. We may share it with trusted service providers (e.g. payment processors, IT support) where necessary to deliver our services.

4. Cookies

We use cookies to:

• Improve your browsing experience.
• Understand how our website is used.
• Remember your preferences for future visits.

Cookies are small text files stored on your device. You can manage or disable cookies at any time through your browser settings or by using our “Cookie Preferences” tool. Please note some site features may not function properly without cookies.

To amend you your current cookie preferences use the button below:

5. Google Analytics

We use Google Analytics to collect anonymous information about website usage. This helps us monitor traffic and improve our site. Data collected includes pages visited, time spent on site, and device/browser type.

Google may transfer this information to servers outside the UK. You can opt out of Google Analytics tracking at any time via your browser or by installing the Google Analytics opt-out browser add-on.

6. Legal basis for processing

We process your personal data on the following lawful bases (UK GDPR):

• Contractual necessity – to provide bookings and services you request.
• Legitimate interests – to improve services, maintain security, and respond to enquiries.
• Consent – where you have agreed to marketing or non-essential cookies.
• Legal obligation – where required to comply with UK law.

7. Data retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. For example:

• Booking records – kept for up to 6 years (for tax/accounting purposes).
• Enquiry data – kept for up to 12 months.
• Marketing data – kept until you withdraw consent.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of incorrect or incomplete data.
• Request deletion of your data (“right to be forgotten”) in certain circumstances.
• Object to processing based on legitimate interests.
• Withdraw consent where processing is based on consent.
• Request restriction of processing or transfer of your data.

You can exercise these rights by contacting us at info@active-plus.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data is not being handled properly.

9. Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access or disclosure.

10. Changes to this policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be published on our website with a new “last updated” date.

1. General Terms

1. LDA Leisure (Holdings) Limited, a company registered in England and Wales with company number 10235483 and with a registered office at Active Plus, Harpings Road, Hull, England, HU5 4JF. Our registered VAT number is 257 9854 43. www.active-plus.co.uk is a site owned and operated by Active Plus (“Website”).
2. These are the terms and conditions (“Terms”) on which LDA Leisure (Holdings) Limited contracts with you. Please read these Terms carefully before you make a booking with us. If you think there is a mistake, please contact us to discuss. We may revise these Terms at any time to reflect changes in relevant laws and regulatory requirements.
3. Your access to and use of our services, including our sports facilities, soft play and any other related facilities provided by Active Plus, is conditional upon your acceptance of and compliance with these Terms. Active Plus reserves the right to refuse entry, end a session early, or require any individual to leave its premises at any time where these Terms are not followed. In such circumstances, no refund will be given.
4. For venue and party bookings, additional rules apply regarding decorations, catering, drinks and behaviour (see below). These form part of these Terms.
5. You can contact us in person or by email at info@active-plus.uk. If we need to contact you, we will do so by telephone, email or post using the details you provided in your booking. References to “writing” or “written” in these Terms include email.

2. Making a Booking

We may collect and process the following information:

1. By making a booking for services at Active Plus (“Booking”) you are deemed to have acknowledged and accepted these Terms. You may not use our services or make a booking if you do not accept these Terms. Services for which advance bookings cannot be made will be provided on a first come, first served basis. Active Plus does not guarantee the availability of any services and may, at its sole discretion, cancel or withdraw services at any time.
2. Acceptance of online bookings takes place when we email you to confirm the booking (“Confirmation Email”) or when we provide you with a booking receipt (“Booking Receipt”), at which point a contract will come into existence between you and us.
3. Online bookings are subject to availability. If we are unable to accept your booking, we will inform you and you will not be charged.
4. Services will be provided when you attend Active Plus on the date and time stated in the Confirmation Email.

3. Secure Payment

Active Plus offers secure online payment via Stripe. Payments use advanced SSL encryption to keep your transaction secure. You do not need a Stripe account to use this service. Please refer to Stripe for full terms and conditions of use.

4. Booking Confirmation

5. Price and Payment

Unless otherwise agreed in writing, charges are calculated at our current rates and must be paid in full at the time of booking. Charges include the cost of the activities booked. Payment may be made online or by phone using debit/credit card.

6. Cancellations

• Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a statutory right to cancel your booking within 14 days of receiving your Confirmation Email. If your booking is for a specific dated event or leisure activity that is due to take place within this 14‑day period, you acknowledge that the statutory right to cancel may not apply.
• • Our cancellation policy is as follows:
  • • Soft Play – Non‑refundable, no changes permitted.
    • Sensory Den – Non‑refundable, no changes permitted.
    • Special events/parties – Non‑refundable, no changes permitted.
    • Exclusive hire – Refund or date change if cancelled in writing at least 14 days before booking. Within 7 days, changes can be made free of charge, but no refunds will be given. Cancellations with less than 7 days’ notice are non‑refundable.
    • Pitch hire – Refund or date change if cancelled in writing at least 14 days before booking. Within 7 days, changes can be made free of charge, but no refunds will be given. Cancellations with less than 7 days’ notice are non-refundable.
    • Venue hire and children’s party deposits - Are non-refundable. Balances must be paid at least 7 days prior to the event unless otherwise agreed in writing.

7. Venue & Party Bookings

• Decorations: Balloons must be weighted, and decorations must not be attached to walls with tape. A £50 redecoration fee applies for any damage.
• Prohibited items: Crackers, party poppers, silly string, confetti, relighting candles, and indoor fireworks are not permitted.
• Food & Allergies: All catering orders must be finalised at least 7 days before your event. Dietary requirements must be communicated in advance. The £30 food surcharge applies only to external food; external drinks (alcoholic or soft) are not permitted.
• Drinks Policy: Active Plus operates a licensed premises. Bringing in external alcohol or soft drinks is strictly prohibited. If you appear under 21, you will be asked to provide proof that you are over 18 before purchasing alcohol. Acceptable forms of ID are a photocard driving licence, passport, a PASS-hologram proof of age card, or Military ID. Active Plus also reserves the right to refuse the sale or service of alcohol to anyone who is intoxicated or behaving in a disorderly or irresponsible manner as a result of alcohol consumption.
• Supervision: For children’s parties, all children must be supervised by a responsible adult over the age of 18. The number of supervising adults required varies by package, and Active Plus reserves the right to refuse entry if insufficient supervision is provided.
• Behaviour: Hosts are responsible for ensuring children and guests behave in a safe and respectful manner. Aggressive, unsafe or disruptive behaviour may result in removal from the premises without refund.
• Timing: Parties are strictly limited to the booked slot (typically 2 hours, as stated in your package). Late arrivals will not extend the booking time. Set-up and pack-down must take place within the allocated time.
• Exclusive use: Where exclusive hire is booked, this applies only to the areas stated in your confirmation. Other areas of the venue may remain open to the public.